MediaGuard FAQ

Below you’ll find a list of frequently asked questions (and answers) about MediaGuard. If you have a question that isn’t answered here, please reach out to a HUMAN representative for assistance. We’re always happy to help!

Can MediaGuard run in Google Cloud Provider (GCP)?

Yes—however, MediaGuard is not optimized to run in a GCP environment. MediaGuard has been optimized for deployment in Amazon Web Services (AWS) data centers.  Deployments in GCP typically require twice as many nodes per cluster to function at the same capacity as AWS.

What is the MediaGuard Service Agreement with regard to unforeseen events?

Neither party shall be liable to the other for any delay in its performance of any obligation hereunder if the delay is due to unforeseen events that occur after the signing of [the contract] and that are beyond the control of such party, such as a war, terrorism, riot, natural disaster, or failure of power, telecommunications, or data networks; provided that the party whose performance is so delayed gives the other party notice thereof within 24 hours of such event and diligently resumes performance as soon as possible.

What version of mTLS does MediaGuard support?

MediaGuard supports TLS versions at a minimum of 1.0 and a maximum of 1.3.